Terms & Conditions

1. Introduction

Welcome to Puri Exim. These Terms and Conditions (“Terms”) govern your use of our website, services, and business transactions. By accessing our website or engaging in business with us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

2. Definitions

  • “Company,” “We,” “Us,” “Our” refers to Puri Exim
  • “Customer,” “You,” “Your” refers to any individual or business entity engaging with our services
  • “Products” refers to goods offered for export by Puri Exim
  • “Services” refers to export services provided by Puri Exim
  • “Website” refers to the Puri Exim online platform

3. Eligibility

To use our services, you must:

  • Be at least 18 years of age or represent a legally registered business entity
  • Have the legal authority to enter into binding contracts
  • Comply with all applicable laws and regulations in your jurisdiction
  • Provide accurate and complete information during registration and transactions

4. Account Registration

When creating an account with us:

  • You must provide accurate, current, and complete information
  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use of your account
  • We reserve the right to suspend or terminate accounts that violate these Terms

5. Orders and Quotations

5.1 Quotations

  • All quotations are valid for the period specified in the quote
  • Prices are subject to change without notice until an order is confirmed
  • Quotations are not binding until a formal purchase order is accepted

5.2 Order Placement

  • Orders must be placed in writing via email, purchase order, or our online platform
  • Orders are subject to acceptance by Puri Exim
  • We reserve the right to refuse or cancel any order at our discretion

5.3 Order Confirmation

  • An order is considered confirmed only when you receive written confirmation from us
  • Order details, including quantity, specifications, and pricing, will be outlined in the confirmation

5.4 Order Modifications

  • Modifications to confirmed orders must be requested in writing
  • Changes are subject to acceptance and may affect pricing and delivery timelines

6. Pricing and Payment

6.1 Pricing

  • All prices are quoted in the currency specified (USD, EUR, INR, etc.)
  • Prices exclude taxes, duties, shipping, and insurance unless otherwise stated
  • We reserve the right to correct pricing errors

6.2 Payment Terms

  • Payment terms will be specified in the order confirmation
  • Standard payment methods include wire transfer, letter of credit, and other mutually agreed methods
  • Full or partial advance payment may be required for certain orders

6.3 Late Payment

  • Late payments may incur interest charges at the rate specified in the invoice
  • We reserve the right to suspend services for overdue accounts

6.4 Currency Fluctuations

  • Prices may be adjusted for significant currency fluctuations between order and delivery

7. Shipping and Delivery

7.1 Shipping Terms

  • Shipping terms (FOB, CIF, CFR, etc.) will be specified in the order confirmation
  • Delivery timelines are estimates and not guaranteed
  • Risk of loss transfers according to the agreed Incoterms

7.2 Export Documentation

  • We will provide necessary export documentation as per trade regulations
  • Customers are responsible for import clearance and compliance in their country

7.3 Delays

  • We are not liable for delays caused by customs, carriers, force majeure, or other factors beyond our control
  • Customers will be notified of any significant delays

7.4 Inspection

  • Products should be inspected upon receipt
  • Claims for damage or discrepancies must be reported within 7 days of delivery

8. Product Quality and Specifications

8.1 Quality Standards

  • Products meet the specifications outlined in the order confirmation
  • Quality certifications and test reports will be provided as applicable

8.2 Samples

  • Samples may be provided for evaluation before bulk orders
  • Sample costs and shipping may be charged to the customer

8.3 Product Variations

  • Minor variations in natural products (color, size, texture) are acceptable and not grounds for rejection

9. Returns and Refunds

9.1 Return Policy

  • Returns are accepted only for defective products or shipping errors
  • Return requests must be made within 7 days of delivery
  • Products must be unused and in original condition

9.2 Refund Process

  • Approved returns will be refunded within 15-30 business days
  • Refund amounts may be subject to restocking fees and shipping costs
  • Refunds will be issued via the original payment method

9.3 Non-Returnable Items

  • Custom-made or personalized products
  • Perishable goods
  • Products damaged due to improper handling by the customer

10. Intellectual Property Rights

10.1 Ownership

  • All content on our website, including text, images, logos, and designs, is owned by Puri Exim
  • Trademarks and brand names are protected under intellectual property laws

10.2 Usage Restrictions

  • You may not reproduce, distribute, or create derivative works without our written permission
  • Product images and descriptions may be used for resale purposes only with authorization

11. Confidentiality

Both parties agree to:

  • Keep confidential information disclosed during business transactions private
  • Not disclose trade secrets, pricing, or proprietary information to third parties
  • Use confidential information solely for the purpose of the business relationship

12. Warranties and Disclaimers

12.1 Limited Warranty

  • We warrant that products will conform to specifications at the time of shipment
  • Warranty period is specified in the order confirmation or invoice

12.2 Disclaimer

  • Products are provided “as is” for export purposes
  • We disclaim all warranties beyond those explicitly stated
  • We are not liable for indirect, incidental, or consequential damages

13. Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability shall not exceed the value of the specific order in question
  • We are not liable for loss of profits, business interruption, or indirect damages
  • Liability limitations apply except in cases of gross negligence or willful misconduct

14. Force Majeure

We are not liable for failure to perform due to circumstances beyond our control, including:

  • Natural disasters, pandemics, war, terrorism
  • Government actions, strikes, labor disputes
  • Transportation failures, material shortages
  • Power outages, internet disruptions

15. Compliance with Laws

15.1 Export Compliance

  • We comply with Indian export regulations and international trade laws
  • Products may be subject to export controls and sanctions

15.2 Customer Responsibility

  • Customers must comply with import regulations in their country
  • Customers are responsible for obtaining necessary import licenses and permits

15.3 Prohibited Uses

  • Products may not be used for illegal purposes or in violation of international sanctions

16. Dispute Resolution

16.1 Negotiation

  • Disputes should first be resolved through good-faith negotiations

16.2 Arbitration

  • Unresolved disputes may be submitted to arbitration under Indian arbitration laws
  • Arbitration will be conducted in West Bengal, India

16.3 Governing Law

  • These Terms are governed by the laws of India
  • Courts in West Bengal, India have exclusive jurisdiction

17. Indemnification

You agree to indemnify Puri Exim against:

  • Claims arising from your use of products or services
  • Violations of these Terms or applicable laws
  • Infringement of third-party rights
  • Negligent or wrongful conduct

18. Privacy and Data Protection

Your personal information is handled according to our Privacy Policy. By using our services, you consent to data collection and processing as described in our Privacy Policy.

19. Termination

19.1 By Puri Exim

  • We may suspend or terminate services for violation of these Terms
  • Outstanding payments remain due upon termination

19.2 By Customer

  • You may terminate your account by providing written notice
  • Active orders must be completed or canceled according to our policies

20. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after modifications constitutes acceptance of the updated Terms.

21. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

22. Entire Agreement

These Terms, along with our Privacy Policy and any order confirmations, constitute the entire agreement between you and Puri Exim regarding the use of our services.

23. Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

24. Contact Information

For questions about these Terms and Conditions:

PURI EXIM
Email: info@puriexim.com

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.